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AI operations agents for air freight & 3PL

Freight ops that runs itself.

CometFreight's agents read every airline and customer email, book the space, build the paperwork, chase every exception and bill the job. Your team approves what leaves the building.

Let's talk Watch it work

Built by ex-3PL operators for air-export desks

Live ops · LAX gatewayInbox 0Moving 0Need you 0Paid today $41,220
Inbox Shipment line · one agent per desk
RequestOps agent212
  
QuoteRates agent38
  
BookSpace agent61
  
DockDock agent44
  
DocsDocs agent186
  
FlyTrack agent31
  
BillBilling agent27
  
Activity Needs you
Inbox · ops@yourdesk 0 Handled 0Need you 0
Incoming Done Needs you
Inbox14Handled 128Need you 0
Shipment line · LAX gatewayMoving 0Paid today $41,220Need you 0
RequestOps agent
212
  
QuoteRates agent
38
  
BookSpace agent
61
  
DockDock agent
44
  
DocsDocs agent
186
  
FlyTrack agent
31
  
BillBilling agent
27
  

Works with what you run today:

Gmail & Outlook Excel workbooks Airline portals Cargo messages · FWB · FSU CASS statements PDFs & photos
AT A GLANCE · SIMULATED LIVE DAY

Twelve desks, each with its own agent. All moving at once.

An email becomes a quote, the quote a booking, the booking a pallet, the pallet a flight, the flight an invoice. Watch work travel from desk to desk while each agent does its part.

01 · Inbox agents

Every email read. Every reply drafted in the airline's own format.

Agents read airline, customer and handler mail the moment it lands, link it to the right shipment and AWB, and write the reply the way your desk would. You release it with one tap. Once a lane earns your trust, it can send on its own.

  • Linked to the shipment. Every thread lands on its booking and air waybill.
  • Recaps that show the redline. Exactly what changed since the airline last heard from you.
  • Autonomy, lane by lane. From approve-everything to auto-send, one airline at a time.
DraftsOps agentwriting
To QR bookings · LAXSubject Recap · departures 11 OCT
Dear QR team, tomorrow's recap is below.
Three changes since our last message are marked.
CF-2288WEIGHT3,200 kg4,500 kg
CF-2290DATE10 OCT11 OCT
CF-2295STATUSbookedcancelled
Thanks, LAX export desk
ReleaseSent 07:02 ✓
LaneRecaps to QR
Sent unedited47 of 50
Eligible for auto-send

02 · Quotes & rates

Quote any lane in seconds, at the margin you chose.

Every rate sheet, spot offer and surcharge notice that reaches the inbox updates your buy rates. Quotes pick the right weight break and chargeable weight, stack the surcharges, and never go out below your floor.

  • Chargeable weight done right. The greater of actual and volume weight, at 6,000 cm³ per kg.
  • Surcharges stacked. Fuel, security screening, perishable handling, dry ice.
  • Wins and losses tracked by customer and lane, so pricing sharpens every week.
Quote deskRates agentpricing
EK contract rates Q4.xlsx412 lanes · valid to 31 DEC
QR spot offer · KHIemail · valid 72 h
Fuel surcharge notice+$0.12/kg from 15 OCT
$/kgmin+100+300+1000
EK DXB5.404.904.353.60
QR KHI5.804.704.203.85
SV RUH6.105.204.604.05

Quote · Karachi Fresh

2 PMC cherries · LAX–KHI · next Tue
Chargeable weight1,740 kg
Air freight · +1000 @ 3.85$6,699
Fuel surcharge$783
Screening$70
Total$7,552
19%margin
Sent 38 seconds after the email

03 · Smart booking & commitments

Buy freight like the biggest forwarder on your lane.

Small shipments from different customers pool into one consolidation that crosses heavier weight breaks. Your block space gets filled, not penalized. Next month's allocation request is sized from real demand, not a guess.

  • Pooled demand. Buy the master air waybill at a heavy break, sell each house bill at a light one.
  • Commitments watched. Fill your block before it costs you, and release what you won't use before the deadline.
  • Negotiate from strength. Tonnage by lane and booking reliability, ready for the airline meeting.
Commitment engineLAX–DXB · EK216 Thupooling demand
Shipments on this flight
Noor Traders90 kg
Valley Bloom170 kg
Sierra Berry220 kg
Golden Coast240 kg
Crescent Produce300 kg
Saved by pooling$1,206on one flight · $4,878 alone vs $3,672 pooled
+45 +100 +300 +500 +1000 kg
Noor alone · $5.40/kg 90 kg · +45 · $5.40 260 kg · +100 · $4.90 480 kg · +300 · $4.35 720 kg · +500 · $3.95 1,020 kg · +1000 · $3.60/kg
Block space · October

EK hard block · LAX–DXB

Flown 40.6 tForecast 62.3 t
On track · no unused-space charge
November ask, draftedRequest 68 t on EK, 24 t on QRBooking reliability 98% · offloads 0.9% · your leverage

04 · Space & AWB stock

Every pallet position you paid for, filled or released in time.

See every allocation fill as it happens. Cancelled space is held and resold before its release deadline. When two customers want the last pallet, you decide in one tap. AWB stock refills before it runs dry.

  • Release-deadline countdowns on every held slot, so no-show charges stop.
  • Fair calls, made by you. Conflicts arrive with both customers' history.
  • Air waybill numbers check-digit validated and never reused by mistake.
SpaceSpace agentwatching 3 flights
EK216 · ThuLAX–DXB · 12 PMC
12
QR740 · FriLAX–DOH · 12 PMC
12
SV40 · SatLAX–RUH · 12 PMC
12
Cancelled · held until Thu 18:00 Resold 2 h before the deadline
Last PMC on SV40 SaturdayCrescent and Sierra both want it · history attached
Your call
EK AWB stockRestock request drafted

05 · Pickup & receiving

Your customer knows the minute their cargo reaches your dock.

Pickups are tendered to your truckers and tracked to the door. When the truck backs in, every skid is checked in against the booking, and the customer gets an arrival notice with counts, weight and temperature. If anything differs, the airline recap and the paperwork update on their own.

  • First-mile pickups tendered to your truckers and tracked to the door.
  • Checked in against the booking, skid by skid, from your warehouse scale.
  • Arrival notices sent automatically, with any difference already handled.
Dock 3 · arrivalsValley Bloom · CF-2287receiving
Swift Haul · SH-1144 min away · ETA 06:30At door 3 · 06:28
On time
Skid 1192 kg
Skid 2188 kg
Skid 3195 kg
Skid 4186 kg
Skid 5190 kg
Skid 6189 kg
Checked in6 of 6 · 1,140 kg
Booked1,100 kg
+40 kg · airline recap updated
VB
Arrival noticeto Valley Bloom Farms

Your 6 skids arrived at LAX dock 3 at 06:31.Weighed 1,140 kg, 40 kg over the booking. The airline is already updated.Pulp temperature 1.2 °C. Next: USDA inspection Wed 10:00.

email · WhatsApp · portalSent 06:33 ✓

06 · Compliance gate

Nothing flies that shouldn't. Nothing waits that needn't.

Before cargo can tender, every check clears: Known Shipper status, denied-party screening, the export filing with its ITN on the air waybill, dry ice declared, and the phytosanitary inspection booked backward from the flight.

  • Scheduled backward from departure, so certificates never miss the flight.
  • Denied-party screening on every party, on every change.
  • Dangerous goods and dry ice (UN1845) declared the way the airline expects.
Compliance gateCF-2291 · berries to UAEplanned from departure
Ready to fly
EK216 · Thu 23:50departure
Party screeningMon 09:05
AES filed · ITNTue 15:20
USDA inspectionWed 10:00
Phyto issuedWed 16:00
Tender cutoffThu 20:00
✓ Known Shipper · parties clear ✓ ITN on the AWB ✓ USDA passed ✓ Phyto issued ✓ Dry ice · UN1845

07 · Documents

Paperwork that writes itself and checks itself.

Master and house air waybills, the phyto certificate, manifests and declarations come from one record and go to the airline as electronic messages. Shippers' invoices and packing lists are cross-checked, and mismatches are fixed before the handler finds them.

  • MAWB, HAWB, phyto and manifest from one source of truth.
  • FWB and FHL messages sent electronically, no retyping at the airline.
  • Cartons, weights and values checked across every document.
Document packCF-2291 · AWB 176-4420 1194assembling
AIR WAYBILL176-4420 1194
ShipperCrescentConsigneeAl RawabiPieces62Gross kg1,380
master · not negotiable✓
HOUSEHAWBCF-2291-01
FromLAXToDXBPieces62Chg kg1,380
✓
PHYTOSANITARYNo. CA-2026-48113INSPECTEDPrunus avium · 62 ctn✓
INVOICEINV 5531 · Crescent
CherriesFCA LAX
Cartons6462
Total$18,420
✓
PACKING LISTPL 5531 · Crescent
LotCtnKgA31690B31690
Total cartons62
✓
MANIFESTEK216 · 09 OCT
CF-2291-0162
CF-2296-0118
CF-2297-0140
CF-2302-0124
✓
Invoice says 64 cartons · packing list 62Shipper confirmed 62 · invoice v2 issued
Pack complete · 6 of 6 · FWB and FHL sent to EKcutoff in 4 h 10 m

08 · ULD build-up & tender

Built into the right ULD. Tendered before the cutoff.

Every piece is planned into the unit it should fly in: AKE containers for loose cartons, PMC pallets for bulk, active temperature containers for perishables and pharma. Contour and pivot weight are respected, and the truck is timed against the terminal cutoff.

  • The right ULD for every piece: AKE, PMC or active RKN.
  • Contour and pivot weight checked before anyone builds.
  • Tendered before cutoff, with the receipt filed to the shipment.
Build plan · EK216Thu 23:50 · LAX → DXBplanning
CF-2296 · 24 ctn flowersAKE CF-2291 · 62 ctn cherriesPMC CF-2302 · pharma 2–8 °CRKN
AKE · LD3
PMC · lower deck
4.6 °C2.0 °C
RKN · active
AKE 12034 EKfill 96%520 kg
PMC 61290 EKpivot 1,5001,480 kg
RKN 1408 EKbattery 92%2.0 °C
Built17:40Truck out18:05Tendered18:42Cutoff20:00
Tendered 1 h 18 m before cutoff · receipt filed

09 · Tracking & recovery

Hear about an offload before your customer does.

Airline status messages, flight data and destination agents feed one live map per shipment. When a pallet is offloaded the rebook options are ready, and customers get updates before they think to ask.

  • Milestones from airline status messages, not phone calls.
  • Offloads rebooked with the options already priced.
  • Proactive customer updates, with temperature alerts for perishables.
CF-2291LAX → DXB · EK216tracking
EK216 · Thu 23:50 → FriReceived · LAXIn the air · on timeLanded DXB 06:40
Received
Departed
Landed
Cleared
Delivered
To Crescent Produce · sent by Track agentYour cherries landed in Dubai at 06:40 and cleared customs. Pulp held at 1–2 °C all the way.

10 · Customer portal

Your customers serve themselves, under your brand.

Shippers follow every pallet, request quotes, accept them, download documents and pay invoices in a portal with your name on it. Every request lands with the agents, so a priced quote comes back in minutes, not tomorrow.

  • Quotes requested and accepted without an email thread.
  • Live status and documents, no more "any update?" calls.
  • Invoices viewed and paid online.
portal · your brand
ShipmentsQuotesDocumentsInvoices
Good morning, Crescent3 shipments moving
Request a quote
CF-2291Cherries · 1 PMC
LAXDXB
In flightLanded 06:40
CF-2292Berries · 2 PMC
LAXRUH
Booked SV40
CF-2299Cherries · 1 PMC
LAXDOH
At dock 3
LatestAWB.pdfPhyto.pdfInvoice 1188
New quoteLAX gateway
Cargo2 PMC · cherries
RouteLAX → BAH · next Friday
HandlingKeep at 0–2 °C
Rates agent is pricing…
Your quote$7,180QR740 Fri · valid 48 hAccept quote✓ Accepted
Booked · CF-2304 on QR740 Friday

11 · Billing & reconciliation

Every kilo billed. Every supplier bill checked.

Customer invoices go out within hours of departure with every extra charge captured. Airline, CASS, handler and trucker bills are matched line by line against what you booked, and an overcharge becomes a dispute you send with one tap.

  • Invoices at departure, not at month end.
  • CASS statements and handler bills audited to the dollar.
  • Margin per air waybill, per customer, per lane.
Invoice 1189Valley Bloom Farms · CF-2287
Freight 320 kg × 4.951,584.00
Fuel surcharge144.00
Screening35.00
Cold room · 2 days60.00
Total USD1,823.00
Sent at departure · 18:55
Supplier bills · CF-2287matched to what you booked
QR freight · CASS1,248.00✓
Fuel144.00✓
Handler storage · 2 days80.00!
Screening35.00✓

Handler billed $80 storage. Your contract says $40.

Send disputeDispute sent ✓
Margin on this AWB19.5% · $356
revenue $1,823cost $1,467

12 · Claims

Claims filed with the evidence already attached.

A temperature excursion or a damage report opens the case on its own. Logger data, dock photos, the tender receipt and proof of delivery gather into one file, and every deadline is counted from the moment of delivery.

  • Evidence assembled without anyone digging through inboxes.
  • Notice deadlines never missed.
  • Recovery tracked against airlines and handlers.
Claim · CF-2288berries · LAX–DXBbuilding the case
Logger · 41 h curve
Dock photos · 12
Tender receipt · 18:42
Proof of delivery · 09:14
Day 1Notice filed with EK
Day 9Airline accepted
Day 31Recovered $2,340

13 · Intelligence & ask

Walk into every airline meeting with the numbers.

Ask anything in plain language. Which airline offloads you most to Dubai? What did a customer earn you this quarter? How much will you fly to Doha in November? Every answer links to the shipments behind it.

  • Tonnage by lane and carrier, always current.
  • Booking reliability scorecards for every airline, and for you.
  • Forecasts that size next month's allocation request.
Ask CometFreightIntelligence agent · your live data
online

Morning. 31 shipments in the air and 2 need you. What do you want to know?

Which airline offloaded us most on Dubai this quarter?

Saudia: 7 offloads, 4.1% of your bookings. Qatar 3, Emirates 1.

SV7
QR3
EK1
Show the 7 shipmentsDraft a note to SV sales

How much will we fly to Doha in November?

41 t forecast, up 12% on October. Enough to ask Qatar for a bigger block.

Ask about your operation…Which airline offloaded us most on Dubai this quarter?How much will we fly to Doha in November?

You stay in charge

AI agents propose. Your team decides.

Everything that leaves the building is a proposal until a person approves it. As a lane proves itself, you can let it run on its own. Some lanes, like cancellations and claims, can stay yours forever.

  • Approve, edit or reject any proposal in one tap.
  • Every action logged with who, what and why.
  • Earned autonomy, lane by lane and airline by airline.
Needs you321
On-request to EmiratesOps agent · CF-2301

2 PMC · EK216 Fri · 1,020 kg

ApproveEdit
Quote to Golden CoastRates agent · under your floor

3 PMC · $7,410 · 12%15% margin

ApproveEdit
Cancel 2 PMC on SV40Space agent · always a person

Release by Thu 18:00 · no-show fee

ApproveEdit
Sent & logged
07:02 · EK on-request · approved
07:04 · Golden Coast · edited to 15%
07:05 · EK on-requests now auto-send
Autonomyper lane
On-requests to EK97% sent unedited
Recaps to QR88% sent unedited
Cancellationsalways a person
BUILT BY EX-3PL OPERATORS

Scale your company faster. Be ready for the age of AI.

The forwarders that win the next decade will run lean desks: AI agents doing the volume, people doing the judgment. We've worked the desk ourselves, and CometFreight is how we'd want to run it now.

airline emailshared workbookscarrier portalsFWB · FSU messages
Grow without hiring aheadAgents absorb the volume, so more shipments don't mean more desks.
Answer like an AI-nativeQuotes in minutes, live tracking and instant answers. What shippers now expect.
Keep what your desk knowsLanes, rates and airline habits live in the system, not in two people's heads.
Start without a rebuildWorks through the email, portals and cargo messages you already run.

Put the AI agents on your desk.

We're working with a small group of forwarders first, so CometFreight gets shaped around your lanes, your airlines and your habits. We start by replaying one week of your real inbox and showing you what the agents would have done.

or email hi@cometfreight.com
Demos on this page are simulated. No real customer data.